Privacy policy

PHAKKAT – PRIVACY POLICY
Last Updated: 02/12/2025

At Phakkat, your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and your rights.

1. Information We Collect

  • Personal information you provide: name, email, phone, billing & shipping address, order details.

  • Payment information: processed by secure third-party payment partners; we do not store full card data.

  • Automatic information: IP address, device & browser data, pages visited, cookies, and analytics.

2. How We Use Your Information
We use data to: process orders, communicate order updates, provide customer support, improve our services, prevent fraud, and (with consent) send marketing communications.

3. Legal Basis & Consent
By using our site and placing orders you consent to this processing. For marketing messages we will only send communications where you have given consent, and you may unsubscribe anytime.

4. Data Sharing
We share data only with: payment processors, delivery partners, trusted analytics & fraud-detection services, and as required by law. We do not sell your personal data.

5. Cookies & Tracking
We use cookies to improve experience and for analytics. You may disable cookies via your browser, but some features may stop working.

6. Data Retention

  • Order records & invoices: retained for up to 7 years (for accounting & legal purposes).

  • Marketing data: retained until you withdraw consent.

  • Support records: retained for up to 2 years.

7. Security
We use SSL encryption, secure payment gateways, and restrict internal access to personal data. While we take all reasonable steps, no internet transmission is 100% secure.

8. Children’s Privacy
We do not knowingly collect data from children under 13. If we learn we have collected such data, we will delete it promptly.

9. Your Rights
You may request access, correction, deletion, or portability of your data, or object to processing. To exercise rights, contact us (below). We will respond within 30 days.

10. Grievance / Contact
For privacy queries or data requests:
📧 support@phakkat.com
📱 WhatsApp / Phone: +91-9881033031

11. Governing Law
This policy is governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in India.

Related: For returns/exchanges see our Return & Refund Policy. For terms of purchase see our Terms of Service.