Refund policy
🛍️ Eligibility for Return (Within 5 Days)
You can request a return if:
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You received a wrong / incorrect product
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The product is damaged or defective
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The item does not match the description or images
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You face a size or colour issue (product must be unused)
Condition Requirements:
Products must be:
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Unused
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Unworn
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Unwashed
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With original tags, box & packaging
This ensures the product remains in premium condition.
🚫 Non-Returnable Items
To maintain Phakkat’s product integrity:
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Sarees with stitched blouse
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Used, washed or altered garments
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Custom-stitched orders
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Personal/wearable accessories
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Clearance or Final Sale items
🔄 Easy Exchange Options
We offer exchanges for:
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Size issues
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Colour change (if available)
Exchange is processed only after the returned item clears our quality check.
💳 Refund Process
After your return is approved:
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Prepaid orders: Refund to original payment method
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COD orders: Refund via UPI / Bank Transfer
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Processing time: 2–7 business days
We ensure a smooth and transparent experience.
📩 How to Request a Return
To raise a return request within 5 days, contact:
📧 Email: support@phakkat.com
📱 WhatsApp: +91-9881033031
Please provide:
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Order ID
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Issue description
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Clear photos/videos of the product
Our premium support team will assist you immediately.
🛡 Damaged / Wrong Product Guarantee
If you receive a defective or incorrect item:
✨ We offer instant replacement or high-priority refund.
Please report within 24 hours of delivery with photos/videos.
❌ Order Cancellation
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Orders can be cancelled before dispatch
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After shipment, cancellation is not possible
(You may request a return after delivery)
⭐ The Phakkat Promise
We stand for elegance, craftsmanship, and customer-first service.
Your trust inspires us to create timeless ethnic designs with unmatched quality.
Phakkat — Premium Wear. Premium Care.
